Kelly Marie Caregiving Terms & Conditions
Terms and Conditions Agreement
This Terms and Conditions Agreement (the "Agreement") is entered into between “Kelly Marie Caregiving” (KMC Caregiving, LLC) ("Service Provider") and the undersigned Client ("Client") regarding pet care and/or house-sitting services provided by the Service Provider. By engaging the Service Provider, the Client agrees to the following terms and conditions:

1. Service Scope and Responsibilities
1.1 The Service Provider agrees to provide professional pet-sitting and/or house-sitting services, including but not limited to feeding, grooming, cleaning, and caring for pets; as well as maintaining the cleanliness and security of the Client’s home during the service period.
1.2 The Client agrees to provide all necessary supplies for pet and home care, including pet food, leashes, harnesses, car hammocks, crates, collars, waste bags, litter, cleaning products, pet medications, and other essentials, in good working condition.
1.3 If the Service Provider runs out of necessary supplies during the service period and needs to purchase more, the Client is responsible for reimbursing the Service Provider for the full cost of the supplies as well as any associated gas or transportation expenses. Receipts for such purchases will be saved and provided to the Client for transparency.
1.4 The Service Provider will take pictures of the pets throughout the stay for Client updates. Unless the Client opts out, the Client agrees to allow the Service Provider to post their pets' photos to company Instagram. Every effort will be made to ensure no private details are exposed in the photos to protect Client privacy.
1.5 The Service Provider will provide at least one update per day via the communication method discussed at the time of the meet-and-greet. Options for communication include individual text to a single pet guardian, group text to all guardians, WhatsApp, email, or another communication method agreed upon between the Client and the Service Provider.
1.6 The Client must leave the home in a reasonably clean and livable condition. This includes providing clean bedding, clean towels, and sufficient space for the Service Provider to cook and clean. Homes left in an unhygienic or unlivable state may incur a $200 cleaning fee, result in the overnight service being reduced to three drop-ins per day at the added cost of $150 per day, the Client being removed from the Service Provider’s clientele list, or any combination of these actions at the discretion of the business owner.


2. Normal Wear and Tear
2.1 The Client acknowledges and accepts that normal wear and tear may occur during the provision of services. This includes but is not limited to minor incidents such as an accidentally broken cup, a snag in a blanket, or other similar unintentional damages.
2.2 The Service Provider agrees to repair or mitigate any minor damages they are reasonably capable of fixing, such as sewing a torn fabric. Any damages beyond minor repairs will be promptly reported to the Client.
2.3 If any accidental damages occur, the cost of the item can be deducted from the final half of the payment due.

3. Use of Kitchen and Appliances
3.1 The Client grants the Service Provider permission to use kitchen equipment and appliances as needed for personal meal preparation and pet care, provided the Service Provider exercises reasonable care. Unless specified otherwise, this includes the use of the toaster, microwave, toaster oven, blender, air fryer, mixer, oven, coffee maker, kettle, dishwasher, and similar appliances.
3.2 The Client may specify any kitchen appliances or equipment they do not wish the Service Provider to use, and the Service Provider agrees to honor such requests.
3.3 The Service Provider will make every effort to return all kitchen items to their original or apparent storage locations. However, the Client acknowledges that minor misplacements may occur, and the Service Provider apologizes for any inconvenience caused by such errors.
3.4 The Service Provider will hand-wash all wooden objects, kitchen knives, or other items that are obviously hand-wash only. Unless explicitly instructed otherwise, the Service Provider may use the dishwasher and microwave for other dishes and utensils unless marked or discussed otherwise.

4. Care of Guest Linens and Spaces
4.1 The Service Provider agrees to wash the guest room sheets and remake the bed so it is ready for the Client’s next guest, unless the Client opts out of this service.
4.2 The Service Provider will also wash all guest linens or kitchen linens used during the service period and return them to their rightful locations.
4.3 The Client acknowledges that normal use of guest linens by the Service Provider may result in accidental stains or minor wear, which will not be held against the Service Provider.
4.4 The Client may grant the Service Provider permission to use the TV and streaming services during the service period. The Client has the option to decline this permission or to specify any limitations. If permitted, the Client may indicate their preferred account or profile for the Service Provider to use when accessing streaming services.

5. Camera Policy
5.1 All cameras within the Client’s home must be disclosed to the Service Provider before the start of services.
5.2 If an undisclosed camera is found in the guest bedroom or bathroom, the service will be terminated immediately with no refund. The Client will be fully responsible for arranging and paying for an emergency sitter at their own expense. If no emergent sitter can be found by the Client and the business owner has to do 3 drop-ins each day, the Client will be charged an Emergent Inconvenience Fee of $200 each day.
5.3 Internal cameras in common spaces are permitted but must be disclosed to the Service Provider prior to the first service with the Client.
5.4 Failure to follow these disclosure rules may result in the Client being permanently removed from the Service Provider’s clientele list. Transparency is a core value of the Service Provider’s business.
5.5 Any videos or photos of the Service Provider captured by the Client’s cameras or devices must not be posted online without the Business Owner or Service Provider’s express consent.
5.6 Camera footage may be used in the investigation of any allegations or disputes, in accordance with applicable local laws.

6. Liability and Indemnification
6.1 The Service Provider is not liable for pre-existing damages, defects, or conditions in the Client’s home or belongings. Any incidents discovered during the service period will be documented and reported to the Client.
6.2 Injuries to pets caused by their own behavior are not the liability of the Service Provider unless proven to result from negligence. The Client acknowledges that pets may act differently when their owners are out of town.
6.3 The Client holds the Service Provider harmless for equipment malfunctions, such as a leash tearing or collar breaking, that result in issues like a pet getting loose.
6.4 Any damages noticed by the Client in their home must be reported to the Service Provider or the business owner immediately to facilitate investigation and potential insurance reimbursement.
6.5 If the Client’s pet causes harm to the Service Provider, the Client is financially responsible for the Service Provider’s injuries.
6.6 The Client must disclose any prior bite history of their pets. If a Service Provider is bitten by a dog with a previously undisclosed bite history, the Client will be terminated from our services, and the Service Provider will be contractually obligated to report the incident to the applicable animal control service with jurisdiction over the location of the incident. All medical costs for the Service Provider arising from such an incident will be the full responsibility of the Client.
6.7 The Service Provider and company are not liable for acts of God, such as hurricanes, forest fires, or burst pipes. The Service Provider will do their best to mitigate damages and will prioritize pet safety above all else. If the water shutoff valve, circuit breaker, and gas cutoff valve are not discussed during the meet-and-greet, the Client remains responsible for any additional damages due to lack of communication.
6.8 The Service Provider maintains insurance coverage through Pet Sitters Associates, LLC with the following limits:
$1,000,000 for bodily injury or property damage per occurrence
$2,000,000 general aggregate
$1,000,000 personal and advertising injury
$100,000 damage to premises rented to the Service Provider
$100,000 each occurrence / $200,000 annual aggregate for animal liability
$25,000 each occurrence / $30,000 annual aggregate for loss of pets in the Service Provider's care, custody, or control
$2,500 each occurrence / $5,000 annual aggregate for veterinarian expenses
$2,000 for lost key coverage (re-keying customer's home)
This insurance provides financial protection against liabilities incurred during the provision of services, subject to the terms, conditions, and exclusions outlined in the policy. Clients may request a copy of the certificate of insurance for verification.




9. Payment Rates and Additional Charges
9.1 The quoted rate is for every 24 hour period. Any time over an additional 6 hours will be charged at the full-day price.
9.2 The quoted rate includes feeding pre-made pet food at the pet’s regular schedule and up to two 30-minute walks per day.
9.3 Additional requested length of walk or frequency of walks will be charged at an additional rate for every 30 minutes.
9.4 The standard rate assumes the Service Provider can leave the pet alone for up tp 6 hours, or as discussed during the meet-and-greet, to handle personal events. If pets can only stay alone 3-6 hours, an additional $25 will be added to the package rate. If the pets cannot be alone for 1-2 hours on their own, then an extra $50 “Live-In” Surcharge will be added to package rate.
9.5 If the pet requires time-sensitive medication or has other specialized care needs outside of the scope of standard petcare, an additional $15 per day will be charged.
9.6 If the service occurs over a holiday, an additional $40 per designated holiday day will be charged.

7. Payment Terms
7.1 Fifty percent (50%) of the total service fee is due at the start of the service period. The remaining balance must be paid no later than 24 hours after the conclusion of services.
7.2 Payments can be made via cash, checks payable to “Kelly Marie Caregiving”, Venmo “KMC_Caregiving”, or via Square.
7.3 Payments not completed within 48 hours of service completion will incur a late fee of $25 per week until the balance is paid in full.
7.4 The Client agrees to authorize their Veterinarian to arrange financial coverage in case of an emergency and will ensure the Service Provider has permission on file to seek veterinary care for the pet if needed. The Client is responsible for reimbursing any uncovered veterinary expenses, which will be added to the final payment and must be settled at the time of payment.
7.5 Any outstanding balance owed to the Service Provider or KMC Caregiving, LLC that remains unpaid will be pursued through legal action if not resolved in full within 4 weeks.

8. Referral Program
8.1 Current clients are eligible to participate in the Service Provider’s referral program. For each successful referral, the referring client will receive a $25 discount on their next booked service. This program is designed to show appreciation for loyal clients who recommend the Service Provider’s services to others. Thank you for your support!
8.2 A successful referral is defined as a new client who completes a booking with the Service Provider based on the referring client’s recommendation. Clients may only apply up to $25/50% worth of referral discounts to a single booking. Any additional referral credits can be saved and used for subsequent bookings. Discounts must be accrued before the booking to be eligible for use.
8.3 The Business Owner reserves the right to modify or discontinue the referral program at any time without prior notice.

9. Emergency Protocols
9.1 In the event of an emergency, the contingency plans discussed during the meet-and-greet will be followed to the best of the Service Provider’s ability.
9.2 The Client grants the Service Provider permission to transport pets in the Service Provider’s vehicle if necessary. Veterinary bills and associated gas expenses will be paid by the Client, either directly or through reimbursement. In the event the Service Provider does not have their own transportation, the Client may grant permission to the Service Provider to use the Client’s car for this emergency purpose. The Service Provider must be licensed and the Client’s car must be insured.
9.3 The Service Provider will provide appropriate first aid services as trained by the American Red Cross to pets in an emergency and will communicate with the Client about the situation. If the Client cannot be reached, the Service Provider will escalate the situation to the designated veterinarian or emergency contact.
9.4 If the Client’s trip is extended unexpectedly and extra emergency petsitting is provided by the Service Provider, it will be charged at the Emergency Fee of 150% the quoted daily price, unless otherwise determined by the service provider.
9.5 If the Client fails to come home to their pet without notice to the Service Provider, the Service Provider will attempt to contact the Client and the Emergency Contact. If the animal is still in the Service Provider’s care with no communication from the Client 3 days post scheduled service, the animal will be considered to have been abandoned and the animal will be placed with the local animal shelter.

10. Conduct and Discrimination Policy
10.1 Any misconduct, harassment, or discrimination of any kind will not be tolerated and may result in immediate termination of the service without refund. The Client will be fully responsible for arranging and covering the cost of emergency pet care in such situations.
10.2 Instances of harassment or misconduct will not be tolerated, and will be reported to local law enforcement as appropriate. The Client may be permanently banned from using these services in the future at the Business Owner’s discretion.

11. Household Responsibilities
11.1 The Service Provider is not responsible for household tasks not previously discussed and agreed upon with the Client. This includes but is not limited to trash disposal, mail pick-up, waste removal, snow shoveling, yard work, or plant maintenance.